31 December 2022
The Questions Every Entrepreneur Must Answer
25 December 2022
5 Questions for Business Leaders to Ask during Uncertain Times
17 December 2022
Why Some Start-Ups Fail to Scale
14 December 2022
How Leaders should respond to public criticism
Public criticism is never easy, but it can be especially difficult for leaders. The Twitter case is still a fresh example. Elon Musk’s recent faceoff with employees and Twitter customers is an extreme case. Leaders are fair game. When you are the leader of a company, you can expect that some people will not like your decisions. This is fine. It’s not up to you to please everyone. But there are ways to handle public criticism so that it doesn’t get in your way or create stress in you.
Understand that your job is not
to be perfect always. It is simply to be better than those who criticize you —
which means you need to accept their criticisms and learn from them, not use
fairness as a gauge to respond. But there are some ways to steel yourself and
respond well.
The first thing to keep in mind as
a leader is that public criticism is just as much about what people say as it
is about how they say it. If you take someone’s criticism too personally, it
can make a negative situation even worse. It’s important to remember that
people are expressing their opinions based on their observations and
experiences — not facts.
The next thing to keep in mind is
that public criticism does not always mean that someone is right or wrong about
something — just because someone feels strongly enough about an issue that they
want to share their opinion publicly doesn’t mean they are right or wrong.
Try not to let their criticism
get under your skin or make you defensive. The best way to handle this is by
acknowledging their concerns and then explaining why they are wrong (even if it
takes a while).
Accept the criticism and try to
understand why the criticism is made. Try to find some common ground. If there
are things you can agree on, try to make that connection stronger. For example,
if someone says something negative about your team (or even your product or
service), it’s important to acknowledge that this person has a point — but then
go on to explain why their opinion is wrong or incomplete. If possible, make
sure that there are those who agree with them so that they feel listened to and
heard by those in power (and answerable). If possible, offer some solutions so
that they feel like they’ve been heard and understood by those in power (and
answerable).
Accept and don’t use fairness as
a gauge to respond, Set the record straight with facts, not emotion. When it
comes to public criticism of your organization or yourself, do not respond by
attacking the messenger (or by trying to turn the tables on them). Instead,
focus on correcting any mischaracterizations or inaccuracies in their remarks
so readers can see what actually happened.
The key here is balance — making
sure that you address all sides of an issue equally. If you tell one side
nothing (with no explanation), others will assume you agree with them (which
may be true). But if you give equal weight to both sides of an argument and
explain your reasoning behind any decisions made (even if they didn't work
out), people will see.
Humility and transparency go a
long way in building the armour needed for holding your position. Hiding and
protecting oneself can make things worse while transparency favours the bold.
When people you lead are angry or frustrated and hurt, show them empathy. Don’t
gaslight your team members. If you want your team to thrive, you need to
empower them, not hold them back or try to micromanage them. You need a team
that can take ownership, and this means giving them permission to make mistakes
and not punishing them for it when they do. It also means encouraging them to
challenge themselves and their ideas, but always providing feedback in a way
that fosters growth rather than criticism. Remember your humble posture does
not convey guilt or remorse, as people often think it to be. It simply shows
that you care.
In the face of scrutiny, step
back and look for new lessons. Think of your next course of action to lead
differently. Don’t base yourself on unfounded assumptions. Leaders who embrace
their critics are not afraid to buck the traditions. But at the same time, they
take action to fix things in a proper way. Good leaders know well that people don’t
forget and they always look for what progress you have made. They know how to
come out of criticism and make their company and brand shine even stronger.
10 December 2022
25 signs you might be an entrepreneur
- An entrepreneur never gives up. They don’t have no in the dictionary.
- You are full of confidence and passion. You believe and make others believe in possibilities. Your optimism pulls everyone towards you.
- You are always on the go for finding answers to questions surrounding you and see opportunities to make things better. Like a curious child, you try to find out why people do the things they do.
- You may not be coming from a family of businessmen but you hate the idea of working for somebody else. You have the ability to connect with people of your caliber and make partnerships. You are a free soul. You hate being dictated about what to do.
- You don’t fear taking risky bets. Don’t worry, it’s inbuilt in an entrepreneur’s DNA. You love spending time in your endeavor more than anything else. Some of you even might have dropped out early from college or university to start something of your own.
- If you were at job, you probably have changed jobs several times as you did not like somebody being bossy around you.
- For you, the definition of job security means being your own boss.
- You have a competitive spirit and keep yourself updated on the new entrants in business ownership.
- Holidaying with friends or family is a gone thing as you are constantly busy with tasks related to your dream, your idea.
- You might have been earning well with a 9 to 5 job, yet you took the plunge to work for yourself 18 hours a day with less pay.
- You see opportunities everywhere. The smallest of a problem catches your attention and you find business ideas through your innovative solutions.
- You are logical and brave. You know how to make the wrong things right. You are a problem solver.
- People love hearing you and you command authority.
- You have been business-oriented even as a kid. You knew how to sell balloons even on your birthday.
- You love reading quotes from successful entrepreneurs to keep yourself motivated.
- You complete any project to the end with success. You measure completion based on return on investment.
- Like Elon Musk, you have unrealistic dreams. You give yourself completely to realise your dreams. You are good at replicating but may even invent something really out-of-the-box.
- You are a rule-breaker, not a law-breaker. You will bend rules to make everything run smoothly.
- You know how to bring people along to work under you. You are great at designating roles for others.
- You are super-quick at learning new things. You know the importance of staying ahead in a rapidly changing world where regular cars might soon get replaced with flying cars.
- You are energetic and charismatic. People find you determined and a go-getter. You inspire people with your talks, and your work.
- You have a paucity of time taking a full night’s sleep. 40 winks under the desk are something you do all the time.
- You have done your market research well and know what your customers want. You know how to convert their wants into purchases.
- You surround yourself with quality people, whether it's LinkedIn or the physical space.
- For you, time is money and your time is worth more than platinum and gold.
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